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      How can I charge money on my FELFEL account?

      This article provides you with the details on how to add money on your FELFEL account.

      On the Computer via my.felfel.ch

      1. Click on at the top right.

      2. On the right-hand side, click next to .

      3. On the right-hand side, click on .
      4. Choose the amount (given or individual) and click on .
      5. Choose your preferred payment method (possible: PostFinance - card or eFinance, Reka, TWINT).
      6. Follow the instructions from your card provider.

      In the FELFEL app

      1. Open your FELFEL app.
      2. Tap on in the bottom menu. 
      3. Scroll down until the headline .
      4. Tap on .
      5. Choose the amount (given or individual) and click on .
      6. Choose your preferred payment method (possible: PostFinance - card/eFinance, Reka, TWINT).
      7. Follow the instructions from your card provider.

      Important:

      • Please note that the minimum amount is 1 CHF. We recommend saving a payment method, as it is the easiest option. Our payment service providers ensure the security of all payment information.
      • Your purchases will first be deducted from any positive account balance. Once your balance is used up, your registered payment method will be charged.
      • You can always view your positive balance in your profile or on the screen next to your FELFEL fridge. Once the balance is no longer visible on the screen, it means you have used up all your credit.