FELFEL Help Center
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Payment issues
Let's get you started
Account settings
My payment options
My menu view
Your FELFEL fridge and service
Payment issues
Payment method
Weekly billing
Payment reminder
FELFEL app issues
Bluetooth connection issues
QR code display issues
Product information
Sustainability & Food Waste
Gift
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FELFEL Help Center
Payment issues
Let's get you started
Account settings
My payment options
My menu view
Your FELFEL fridge and service
Payment issues
Payment method
Weekly billing
Payment reminder
FELFEL app issues
Bluetooth connection issues
QR code display issues
Product information
Sustainability & Food Waste
Gift
Payment issues
This category provides all the information you need to resolve any issues with your payment method.
My voucher or prepaid card isn't working. How can I redeem it?
Payment method
My credit card payment isn’t going through – what can I do?
My TWINT payment isn't going through - what can I do?
My LunchCheck payment isn't going through - what can I do?
I have a foreign bank account. Can I still use the FELFEL services?
Weekly billing
I got charged while I didn't purchase anything. What could it be?
Payment reminder
I received a payment reminder. What is there to know about this?
I received a payment reminder, but can't see any open balance on my FELFEL account. How can that be?
