Payment issues
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      1. FELFEL Help Centre
      2. Payment issues

      My voucher or prepaid card isn't working. How can I redeem it?

      Learn how to redeem your voucher or prepaid card and understand the difference between them.

      Vouchers

      Look Voucher_Launch_EN
      Voucher_WK_EN
      How to use
      1. Badge in at the FELFEL fridge using either your physical badge or your personal QR code in the FELFEL app.
      2. Scan the barcode on your voucher.
      3. Scan the barcodes of the products you want to purchase.
      4. Complete your purchase by tapping "Pay" in the bottom right corner of the screen.
      Pay attention to
      • Expiry date: Make sure to use the voucher before it expires.
      • Value (CHF 5 or CHF 13.90): The full amount must be used in a single purchase. Any remaining balance will not be credited to your account.
      • Single-use rule: Each voucher can only be used once. Once validated, it cannot be reused.

      Prepaid card

      Look EN_prepaid_card
      How to use
      1. Scan the barcode or QR code on your prepaid card at the FELFEL fridge.
      2. Badge in using either your physical badge or your personal QR code in the FELFEL app.
      3. Your FELFEL account will be topped up automatically.
      4. Check your transaction history to confirm that the balance has been added successfully.
      Pay attention to
      • Single-use rule: Each prepaid card can only be used once. Once redeemed, it cannot be reused.

      Are you still facing any issues?

      Should an error message pop up on the screen or did you still have to pay for your purchase, please get in touch with your support team. 

      📧 support@felfel.ch
      📞 +41 43 536 74 51 (English & German)
      📞 +41 21 515 40 17 (English & French)

      If you contact the support team via email, please include a clear picture of your voucher or prepaid card. This will help us identify the issue more quickly.