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FELFEL Help Center
Payment & Billing
Payment & Billing
This category provides all the information you need about Payment and Billing options.
Payment methods
I can't manage my payment method - what can I do?
My TWINT payment isn't going through - what can I do?
My credit card payment isn’t going through – what can I do?
My LunchCheck payment isn't going through - what can I do?
I have a foreign bank account. Can I still use the FELFEL services?
Charges & receipts
A purchase or receipt is missing. What should I do?
I got charged while I didn't purchase anything. What could it be?
I received an "Unscanned Product Charge" email. What does it mean?
Payment reminders & balance
Can I get my remaining credit refunded?
What does my transaction history tell me?
I received a payment reminder. What is there to know about this?
I received a payment reminder, but can't see any open balance on my FELFEL account. How can that be?
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