This article covers common reasons for failed TWINT payments and provides solutions to fix them.
If your payment isn’t going through, a quick and easy fix is to remove your current TWINT from your FELFEL account and add it back again. This simple step can often solve the problem. Below, we’ve listed some other common reasons and their solutions.
Reason 1: Deregistered EC connection
The EC connection allows you to use your TWINT for online purchases. This connection can expire from time to time, but there is a quick fix to that issue. By deleting and re-adding your TWINT to your FELFEL account, you automatically grant the permission again for the use of e-commerce.
Reason 2: You’ve hit your daily or monthly limit
- Open your TWINT app and check your daily or monthly spending limit.
- Adjust the one (daily or monthly) interrupting the payment.
Reason 3: No funds left
Should you use the prepaid TWINT version, it might be possible that you ran out of credit.
- Top up your TWINT account.
- Settle your open balance by following the steps listed further down.
If any of these reasons apply to you, and you've taken the necessary steps to resolve the issue, please verify by settling your open balance. Follow the steps to complete the payment.
On the computer via my.felfel.ch
-
Click on
at the top left. -
On the right-hand side, click
next to 
. - On the right-hand side, click on
.
In the FELFEL app
- Click on
in the bottom menu. - Scroll down until the headline
. - Tap on
below the outstanding balance.
Were you not able to fix the issue? Don't hesitate to contact your FELFEL support team for further assistance.
📧 support@felfel.ch
📞 +41 43 536 74 51 (German & English)
📞 +41 21 515 40 17 (French & English)