Payment method
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      1. FELFEL Help Centre
      2. Payment issues
      3. Payment method

      My credit card payment isn’t going through – what can I do?

      This article covers common reasons for failed credit card payments and provides solutions to fix them.

      If your payment isn’t going through, a quick and easy fix is to remove your current credit card and add it back again. This simple step can often solve the problem. Below, we’ve listed some other common reasons and their solutions.

      Reason 1: Your credit card has expired

      • Check the expiry date on your card in your profile.
      • Also, have a look at the expiration date on your physical card.

      Found the issue?
      If yes, just delete the old card and add your new one. Need help? Follow the steps in this article. Finish by settling your open balance.

      Not it?
      No worries, check out the other reasons below.

      Reason 2: You’ve hit your daily or monthly limit

      • Open your credit card app and check your daily or monthly spending limit.
      • Adjust the one (daily or monthly) interrupting the payment. 

      Got it working?
      Awesome – go and settle your open balance because it's time to enjoy your next snack!

      Not quite?
      Keep reading for other possible fixes.

      Reason 3: You’ve updated your account or card info

      • Double-check that your card details in your credit card app match what’s in your FELFEL profile.
      • If something doesn’t match up, update your payment method. You can follow these simple steps if you need a hand.

      Were you able to update your credit card information?
      Brilliant! Go on to settle your open balance.

      That's not the issue? 

      We have one last possible reason in store for you.

      Reason 4: 3D Secure not granted

      How to activate 3D Secure on your card

      • Log in to your bank's Net Banking Portal or mobile app.
      • Go to Card Services or Online Payments Settings to activate 3D Secure.

      If any of these reasons apply to you, and you've taken the necessary steps to resolve the issue, please verify by settling your open balance. Follow the steps below to complete the payment.

      On the computer via my.felfel.ch

      1. Click on at the top left.

      2. On the right-hand side, click next to .

      3. On the right-hand side, click on .

      In the FELFEL app

      1. Click on in the bottom menu. 
      2. Scroll down until the headline .
      3. Tap on below the outstanding balance.

      Were you not able to fix the issue? Don't hesitate to contact your FELFEL support team for further assistance.

      📧 support@felfel.ch
      📞 +41 43 536 74 51 (German & English)
      📞 +41 21 515 40 17 (French & English)