My payment options
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      3. My payment options

      How can I set up a payment method?

      This article will provide you with all the details regarding the set up of your payment method.

      How can I add a recurring payment method?

      On the computer via my.felfel.ch

      1. Click on at the top right.

      2. On the right-hand side, click next to .

      3. On the left-hand side, click .

      4. Choose your preferred payment method (possible: American Express, LunchCheck, Mastercard, PostFinance, Reka, TWINT, Visa).

      5. Follow the instructions from your card provider.

      In the FELFEL app

      1. Open the FELFEL app.
      2. Tap on in the bottom menu. 
      3. Scroll down until the headline .
      4. Tap on .
      5. Tap on .
      6. Choose your preferred payment method (possible: American Express, LunchCheck, Mastercard, PostFinance, Reka, TWINT, Visa).
      7. Follow the instructions from your card provider.
      • Ensure that your payment method is authorized for online payments—especially TWINT. Additionally, TWINT may regularly request you to confirm this. You simply need to remove TWINT from your payment methods and add it again. You can find the instructions in the next section under “How can I change my recurring payment method?”
      • If you're using a credit card, please ensure that it is 3D Secure enabled. If not, you might need to activate the 3D security feature, which can only be done directly with your bank.
      • Also, make sure your payment method has a sufficiently high monthly limit and enough funds available.

      How can I change my recurring payment method?

      On the computer via my.felfel.ch

      1. Click on at the top right.

      2. On the right-hand side, click next to .

      3. Click on next to your current payment method.

      4. On the left-hand side, click .

      5. Choose your preferred payment method (possible: American Express, LunchCheck, Mastercard, PostFinance, Reka, TWINT, Visa).

      6. Follow the instructions from your card provider.

      In the FELFEL app

      1. Open the FELFEL app
      2. Tap on in the bottom menu. 
      3. Scroll down until the headline .
      4. Tap on .
      5. Tap on the symbol in the top right-hand corner.
      6. Tap on the  symbol next to your current payment method.
      7. Tap on .
      8. Choose your preferred payment method (possible: American Express, LunchCheck, Mastercard, PostFinance, Reka, TWINT, Visa).
      9. Follow the instructions from your card provider.
      10. Tap on to save everything.

      How do you bill me?

      Our standard billing is done weekly, meaning we charge your payment method once a week (on the night from Thursday to Friday) for all purchases made during that week.

      Can I settle my open balance at any time?

      The answer is yes. Let us show you how it's done!

      On the computer via my.felfel.ch

      1. Click on at the top left.

      2. On the right-hand side, click next to .

      3. On the right-hand side, click on .

      In the FELFEL app

      1. Click on in the bottom menu. 
      2. Scroll down until the headline .
      3. Tap on below the outstanding balance.