I received a payment reminder, but can't see any open balance on my FELFEL account. How can that be?

This article will provide you possible reasons for this confusion.

Generally, if this mismatch occurs, it is post likely that you have two FELFEL account.

Scenario 1:

You may be using both a physical badge and the FELFEL app, but your badge could be linked to a different account than the one in the app. This can happen if you received a physical badge from your employer that was already linked to a FELFEL profile, but you created a new account when registering in the app.

When you receive a payment reminder, check the email address it was sent to and compare it with the one in the app. If they don’t match, that’s likely the source of the issue.

Please contact your FELFEL support team, to sort it out:

📧 support@felfel.ch
📞 +41 43 536 74 51 (English & German)
📞 +41 21 515 40 17 (English & French)

Scenario 2:

Registering with your Apple ID can sometimes create two FELFEL accounts: one with your actual email address and another with a masked Apple ID address. If you receive a payment reminder, compare the email address it was sent to with the one shown in the app. If the email in your FELFEL account is a masked Apple ID address, it likely means two FELFEL accounts are registered under your name.

Please contact your FELFEL support team, to sort it out:

📧 support@felfel.ch
📞 +41 43 536 74 51 (English & German)
📞 +41 21 515 40 17 (English & French)