I received a payment reminder, but can't see any open balance on my FELFEL account. How can that be?

This article will provide you possible reasons for this confusion.

Generally, if this mismatch occurs, it is post likely that you have two FELFEL accounts.

Scenario 1:

You may be using both a physical badge and the FELFEL app, but your badge could be linked to a different account than the one you are logged in the app. This can happen if you received a physical badge from your employer that was already linked to a FELFEL profile, but you created a new account when registering in the app.

When you receive a payment reminder, check the email address it was sent to and compare it with the one in the app. If they don’t match, that’s likely the source of the issue.

Please contact your FELFEL support team, to sort it out. To get in touch, simply access our Live Chat feature, select the correct category and choose "YES" when asked, "Do you need further assistance?" This will prompt you to provide additional details about your issue.

Scenario 2:

Registering with your Apple ID can sometimes create two FELFEL accounts: one with your actual email address and another with a masked Apple ID address. If you receive a payment reminder, compare the email address it was sent to with the one shown in the app. If the email in your FELFEL account is a masked Apple ID address, it likely means two FELFEL accounts are registered under your name.