I received a payment reminder. What is there to know about this?

Why did I receive a payment reminder?

You received a payment reminder because your FELFEL account has a negative balance, and our payment system was unable to charge your registered payment method.

• For customers with a registered mean of payment, you’ll receive reminders if your registered payment method cannot be charged for the outstanding balance.
• If you top up your account manually and don’t have a registered payment method, you’ll receive reminders as soon as your balance becomes negative.

What happens if my balance isn’t settled?

If your balance remains unpaid, your account will be blocked once it exceeds the limit for your billing method. You won’t be able to make purchases or badge in at the FELFEL fridge until the outstanding balance is cleared.

Please find the instructions on how to manually settle your open balance at the end of this article.

I can't manually settle my open balance. What should I do?

If you're unable to settle your open balance, it’s likely an issue with your payment method. Follow the instructions for your specific payment method to resolve the issue:

• If you registered a credit card, follow the steps in this article.
• If you registered TWINT, follow the steps in this article.
• If you registered a LunchCheck card, follow the steps in this article.

Each article provides tailored instructions to help you fix the issue depending on your payment method.