This article covers common reasons for failed LunchCheck payments and provides solutions to fix them.
Reason 1: No credit left
When you get your LunchCheck account and card from your employer, you usually have a daily or monthly limit to spend. Sometimes, you might go over that limit, which could create an open balance on your FELFEL account. If that happens, you won’t be able to use your credit until the negative balance is settled. Don’t worry – here are two simple solutions you can choose from.
Solution 1: Add a second payment method
If you add a second payment method to your FELFEL account, any amount over your daily or monthly limit will automatically be charged to that method. Just follow the steps in this article to add your second payment method.
Solution 2: Reload your LunchCheck account
You can also reload your LunchCheck account with your own funds. That way, any amount exceeding your limit will be covered by your balance.
You can find the instructions for reloading here: LunchCheck Reload
Reason 2: Payment outside the allowed time
Some employers only allow payments with the LunchCheck card during specific times – usually between 11am and 2pm. Check with your HR team to see if this applies to you. If it does, make sure your LunchCheck card is properly set up as your recurring payment method. This article will show you exactly how to do that.
After choosing and completing the steps for your preferred solution, make sure to settle your open balance before enjoying your next delicious snack from your FELFEL fridge. Simply follow these steps to clear your balance.
On the computer via my.felfel.ch
-
Click on
at the top left. -
On the right-hand side, click
next to 
. - On the right-hand side, click on
.
In the FELFEL app
- Click on
in the bottom menu. - Scroll down until the headline
. - Tap on
below the outstanding balance.
Were you not able to fix the issue? Don't hesitate to contact your FELFEL support team for further assistance.
📧 support@felfel.ch
📞 +41 43 536 74 51 (German & English)
📞 +41 21 515 40 17 (French & English)