In here you will find all the information on how it works with a second payment method.
Yes, it is possible to add a second payment method! For details on how to set up a payment method, check out (link to other article).
We don’t recommend adding a second payment method if your current TWINT or credit card isn’t working due to issues with your card provider. Instead, delete the existing payment method and add a new one. You can follow the steps outlined in this article (link to other article).
Adding a second payment method is especially useful for customers with prepaid TWINT or credit cards who might run out of funds during the month, as well as for those using a LunchCheck or Reka card provided by their employer. While this article focuses primarily on the second scenario, the steps outlined also apply to the first.
Some of you have a special setup where your employer provides you with a LunchCheck or Reka card that includes a daily or monthly credit. Once this credit is used up, our system cannot process additional charges to the card. This will trigger payment reminders, and as long as the open balance remains unpaid, these reminders will continue. Additionally, you won’t be able to access your LunchCheck credit again until the outstanding balance is settled. But don't worry, there is a solution for everything!
The following guide is split into two parts: LunchCheck/Reka user with a monthly credit and LunchCheck/Reka users with a daily credit.
LunchCheck/Reka users with a monthly credit
Let's say your employer loads 70 CHF per month onto your LunchCheck card, but you couldn't resist the temptation, and you exceeded your limit, because our products are just so tasty. Don't you worry! By adding a second payment method to your FELFEL account, you'll have a card that will cover anything beyond your monthly limit. Please let us show you how, so everything works smoothly, and you will never have to miss out on any of our hearty products.
How to proceed on my.felfel.ch:
- Follow the steps in this article (link to other article) on how to add a payment method.
- Your payment set-up will then look similar to this:
Your newly added card is currently set as your primary payment method. This means our system will first attempt to charge this card. If the payment fails, it will automatically charge your secondary payment method. - To change the priority of your payment methods, use drag-and-drop. Click and hold the two lines next to the payment method symbol, then drag it to adjust the order.
- Once you see the tag
, you know this payment method will be charged first.
How to proceed in the FELFEL app
- Follow the steps in this article (link to other article) on how to add a payment method.
- Your payment set-up will then look similar to this:
Same here: Your newly added card is currently set as your primary payment method. This means our system will first attempt to charge this card. If the payment fails, it will automatically charge your secondary payment method. -
- Tap on the
symbol up top - Tap and hold the three lines
next to the payment method symbol, then drag it to adjust the order.
- Tap on the
- Once you see the tag , you know this payment method will be charged first.
LunchCheck/Reka users with a daily credit
Let’s say your employer loads 6 CHF per day onto your LunchCheck card, but you’ve got your eye on something from the FELFEL fridge that costs a bit more. No problem! You can simply set up a second payment method to cover anything beyond your daily limit. We’re here to guide you through the steps, so everything works smoothly.
The second step can only be done via my.felfel.ch and not in the FELFEL app!
- Follow the same steps as above.
- Make sure your payment method gets charged after each purchase.
- On the right-hand site, select "with each purchase" below the question
- On the right-hand site, select "with each purchase" below the question