In this article, you will find everything you need to know about your transaction history.
Where can I find my purchases and track my payments?
You can always stay informed about your purchases, outstanding balance, and payments. By logging into my.felfel.ch, you can find your 
in the top menu bar.
First, you can see if you have an open balance or not:
You can also track them in your FELFEL app. Simply open the app, tap 
in the bottom menu bar, and your open balance will be displayed at the top:
Don't worry, having a negative balance is completely normal, as charges are applied on a weekly basis.
By scrolling down, you can view all the purchases and payments you've made since you started using FELFEL.
What does my transaction history tell me?
About my purchases:
- All purchases are time-stamped, which you can find under the
column. - The price of each item is listed in the
column.
- By clicking the drop-down next to the amount, you can view a list of purchased items, their original price, the location of purchase, and any applied discounts.
- By clicking the drop-down next to the amount, you can view a list of purchased items, their original price, the location of purchase, and any applied discounts.
- You can see your refunds.
About my payments:
- Similar to your purchases, each payment is time-stamped and displayed in the column.
- You can view all your successful payments
. - Refunds are also listed
.
- Depending on your payment method, the refunded amount will be credited directly to your TWINT or LunchCheck account, or remain as a credit on your FELFEL account.
- Unsuccessful payments are not shown, but we will contact you by email whenever that happens.
How does it look like in the FELFEL app? Just slightly different, but you will find the same information.
About my purchases:
- Each purchase is time-stamped and priced.
- By clicking on a purchase, you can see in detail what item(s) you bought.
- Refunds appear as follows:
About my payments:
- Payments appear as follows:
- Refunds appear as follows:
- Unsuccessful payments are not shown, but we will contact you by email whenever that happens.
What else can I do with my transaction history?
Only possible on my.felfel.ch, not in the FELFEL app.
- You can apply different
:
- Select a specific time frame.
- Choose a specific amount range.
- Filter by transaction type.
- Additionally, you can
your transaction history as a PDF file, if needed for tax purposes or to share with your employer.