Can I get my remaining credit refunded?

Yes. If you have a positive balance on your FELFEL account, for example because you're leaving your company or no longer use FELFEL, we can refund it to your bank account.

How do I request a refund?

Send an email to our support team at support@felfel.ch with the following information:

• First name and last name
• Hometown and postcode
• IBAN
• Bank name and bank address
• Amount to reimburse (CHF)
• Should we deactivate or delete your account afterwards? (yes/no)

If you'd like your account to be deactivated or deleted after the refund, we'll handle it for you. You don't need to do anything else.

How long does it take?

Once we've received all the information, it can take up to 2 weeks (working days) for the amount to reach your bank account.

Good to know

You can check your current balance at any time in your transaction history, in the app or on my.felfel.ch.