How can I delete my FELFEL account?

Here you will find all the requirements and steps to delete your account.

Although we would be sad to see you go, we are happy to guide you through the steps to ensure a smooth farewell.

Before deleting your FELFEL account, please make sure you don’t have any outstanding balance, whether positive nor negative.

• If you have a positive balance, please contact our support team via our Live Chat feature. Select the category "Account/App settings" and choose "YES" when asked, "Do you need further assistance?" This will prompt you to provide additional details. Please, include the following information, and we will handle the deactivation or deletion for you:

• • First name, surname:

    Hometown and postcode :

    Iban :

    Bank name and bank address:

    Should we deactivate the account afterwards?

    CHF to reimburse:

• If you have an outstanding balance, you have to settle it first
  • On the computer via my.felfel.ch: Go to your and click on .
    
    
  • In the FELFEL app: Go to , scroll down until you see your open balance and tap on

If you experience any difficulties in settling your outstanding balance, please go to this page. Once your balance is cleared, you can delete your FELFEL account by following these steps:

On the website my.felfel.ch

1. Click on  on the top right.
2. On the left-hand side, you will find all your account information, there you will have to click on .
3. On the right-hand side, you will find the option to click on below "DELETE MY ACCOUNT".

In the FELFEL app

1. Open the FELFEL app.
2. Tap on in the bottom menu. 
3. Tap on the symbol next to your account information.
4. Scroll down until you see and tap on it.
5. You are being redirected to the website, where you will have to finalize it through the steps mentioned above.