Payment method
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      1. FELFEL Help Center
      2. Payment issues
      3. Payment method

      I can't manage my payment method - what can I do?

      This article provides you the details on how to manage your payment method depending on the device you are using.

      On the computer via my.felfel.ch

      • Try using different browsers (Chrome, Safari, Firefox...)
      • If it doesn’t work at the office, try it at home, as some employers impose network restrictions on Wi-Fi.
      • Alternatively, test it via the FELFEL app.

      In the FELFEL app

      • Close the app and reopen it.
      • Delete the app completely and reinstall it.
      • If you're connected to Wi-Fi, try switching to mobile data, as some employers restrict network access.
      • Alternatively, you can also manage your payment method via our website my.felfel.ch.

      Why can't my payment method be charged?

      • Your card has expired.
      • You don't have enough balance in your bank account.
      • You have reached your monthly limit on your mean of payment.
      • TWINT: Online purchase permission (EC connection) is not granted. Please delete and re-add your payment method.
      • Credit card: the 3D security feature is not active, please contact your bank directly to resolve this issue.
      • LunchCheck: Your employer might have set a time frame (11:00-14:00) during which you are allowed to use your LunchCheck card. Please check out the following article to learn more.