My voucher or prepaid card isn't working. How can I redeem it?

Vouchers

Look
How to use	Badge in at the FELFEL fridge using either your physical badge or your personal QR code in the FELFEL app. Scan the barcode on your voucher. Scan the barcodes of the products you want to purchase. Complete your purchase by tapping "Pay" in the bottom right corner of the screen next to the FELFEL fridge.
Pay attention to	Expiry date: Make sure to use the voucher before it expires. Value (CHF 5 or CHF 13.90): The full amount must be used in a single purchase. Any remaining balance will not be credited to your account. Single-use rule: Each voucher can only be used once. Once validated, it cannot be reused.

Prepaid card

Look
How to use	Scan the barcode or QR code on your prepaid card at the FELFEL fridge. Badge in using either your physical badge or your personal QR code in the FELFEL app. Your FELFEL account will be topped up automatically. Check your transaction history to confirm that the credit has been added successfully.
Pay attention to	Single-use rule: Each prepaid card can only be used once. Once redeemed, it cannot be reused.

Are you still facing any issues?

Should an error message pop up on the screen or did you still have to pay for your purchase, please get in touch with your support team. 

To get in touch, simply access our Live Chat feature, select the correct category and choose "YES" when asked, "Do you need further assistance?" This will prompt you to provide additional details about your issue.