Bluetooth connection issues
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      1. FELFEL Help Center
      2. FELFEL app issues
      3. Bluetooth connection issues

      Why isn’t the Bluetooth badge-in option working for me?

      No worries—we’ll get this sorted together! Follow these steps to make sure your FELFEL app is running at full speed.

      Step 1: Check your Bluetooth settings

      1. Open your phone’s Settings.
      2. Search for the FELFEL app.
      3. Make sure Bluetooth access is switched on for the app.
      4. Now, close the FELFEL app completely and reopen it.
      → Did it work? Fantastic, you're all set!
      → Still not working? No stress, let’s try the next step.

      Step 2: Reinstall the FELFEL app

      1. Delete the FELFEL app from your phone.
      2. Reinstall it from the App Store or Google Play Store.
      3. Open the app and test if the Bluetooth badge-in works.
      → Success? Amazing, you're good to go!
      → Still no luck? No problem, we’ve got one more trick up our sleeve.

      Step 3: Contact the FELFEL support team

      If it’s still not working, our support team is happy to help!

      To get in touch, simply access our Live Chat feature, select the correct category and choose "YES" when asked, "Do you need further assistance?" This will prompt you to provide additional details about your issue. To expedite the resolution process, please include the following details:

      • What phone are you using? (e.g., iPhone 12, Samsung Galaxy S21)
      • What software version is running on it? (e.g., iOS 17.1, Android 13)

      The team will analyse the issue and get back to you as soon as possible. It might take a few days to find a solution, but don’t worry—we’ve got you covered!

      While you wait, you can still use the QR code of your FELFEL app or you can request a physical badge, that will be sent directly to your place of work, so you can continue to use FELFEL hassle-free in the meantime.