I found an expired or blocked product in the FELFEL fridge, what should I do?

The driver removes any expired meals when they refill the FELFEL fridge. Depending on your delivery schedule or on holidays, though, it can happen that the driver hasn’t come by yet to take out the expired items and stock the new ones.

Because we strictly follow food safety regulations to guarantee quality, expired products can’t be scanned or purchased. If you try to scan an expired fresh meal, you’ll see an error message on the FELFEL screen:

So we kindly ask you to only take products that are still within their expiry date and to leave any expired items in the fridge for the driver to remove.

Don’t worry—expired products are not thrown away. We collect them and send them to Recycling Energie AG in Thurgovie, where they’re turned into biogas.

What does it mean if a product is blocked?

If you scan a product and the FELFEL screen shows that it's blocked, it means the product no longer meets our quality standards. Just like an expired product, it can't be purchased.

Please leave the product in the fridge. The driver will remove it during the next refill.