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I forgot or couldn't scan my product. What should I do?

This article explains what to do if you forgot to scan a product or couldn’t scan it.

Before anything else, check that the product isn't expired or blocked. If it is, you'll usually see a message on the fridge screen. Please leave any expired or blocked product in the fridge, as it should not be consumed. See: I found an expired or blocked product in the FELFEL fridge, what should I do?

Forgetting to scan a product can happen to anyone – maybe you were distracted, in a hurry, or only noticed later that the product didn’t show up correctly in your FELFEL account. No worries, there’s an easy fix. Just follow these steps:

  1. Open the Live Chat feature on our website.

  2. Select "Yes" to the question "Do you already use one of our fridges or coffee machines at work?"

  3. Choose the request type "Scan issue", then "I couldn't or forgot to scan a product".

  4. Enter your email address so our support team can find your account.

  5. Follow the guided questions. You’ll be asked for a few details (for example, which product it was and when you took it) so our support team can manually add the product to your account.