I can’t badge in with the QR code in the FELFEL app. What can I do?

Step 1: Close and reopen your FELFEL app

The QR code in the FELFEL app is automatically refreshed every 15 minutes. If you’ve had the app open since your last use, your QR code may not have updated yet. Simply close the app completely and reopen it.

→ Did it work? Perfect, enjoy!
→ Was it already up to date? No worries—go to the next step.

Step 2: Check your setup

1. Make sure you’ve got the latest version of the FELFEL app installed.
   • You can check this in the App Store (iPhone) or Google Play Store (Android).

→ Is your app out of date? Jump to Step 3!
→ Already up to date? No worries—go straight to Step 4.

Step 3: Update your FELFEL app

1. Update the app via the App Store or Google Play Store.
2. Reopen it and check if the QR code is now showing properly.

→ All good now? Fantastic, happy snacking!
→ Still not working? No problem, let’s check the next step.

Step 4: Delete and reinstall your FELFEL app

1. Delete the FELFEL app completely from your phone.
2. Go back to the App Store (iPhone) or Google Play Store (Android).
3. Reinstall the FELFEL app.

→ Did that solve the issue? Amazing, go have fun!

→ Did that not do the trick? Go to step 5 - your support has your back.

Step 5: Contact the FELFEL support team

Still no luck? We’ve got your back! Reach out to our support team.

To expedite the resolution process, please include the following details:

• What phone are you using? (e.g., iPhone 12, Samsung Galaxy S21)
• What software version is running on it? (e.g., iOS 17.1, Android 13)
• Are others in your company having the same issue, or just you?

The support team will dive into the issue and get back to you as soon as possible. It might take a few days, but don’t worry—we’ll make sure you’re back in action soon!