The fridge door won't close or lock. What should I do?

The fridge door only locks once you're logged out. Look at the screen:

Your shopping list is still shown: press PAY to complete your purchase, or wait 60 seconds for the purchase to confirm automatically. The door locks once your session ends.
The screen shows the home page: you're already logged out. Go to step 2.

Make sure no product, packaging or shelf edge is stopping the door from closing fully. Close it firmly.

Even if the door doesn't lock, push it fully closed so the products stay cold.
Contact our support team:
- During our phone support hours (Monday–Friday 8am–6pm, Saturday & Sunday 10am–4pm): call us. You'll find the phone number of your support contact by tapping the SUPPORT button on the fridge screen. See: What can the screen on my FELFEL fridge do?
- Outside these hours: report it via the Live Chat on our website and choose the request type "The machine/fridge doesn't work." Our team will take care of it as soon as possible.
Please share:
- your company name and the fridge location (e.g. building, floor, kitchen);
- what happens: the door won't close, closes but doesn't lock, or an error is shown on the screen;
- if possible, a photo of the door and the screen.

This article explains what to do if the door of your FELFEL fridge stays open or doesn't lock after your purchase.