The screen of the FELFEL fridge is frozen. What should I do?

Step 1: Restart the screen

1. Find the button under the screen, next to the scanner:
   
2. Press it for about 1 second to turn the screen off.
3. Press it again to turn the screen back on.
4. Wait a moment for the screen to start up fully, then badge in again.

Step 2: The screen is still frozen? Contact us

1. Contact our support team:
   • During our phone support hours (Monday–Friday 8am–6pm, Saturday & Sunday 10am–4pm): call us.
   • Outside these hours: report it via the Live Chat on our website and choose the request type "The machine/fridge doesn't work." Our team will take care of it as soon as possible.
2. Please share:
   • your company name and the fridge location (e.g. building, floor, kitchen);
   • what you see on the screen (frozen image, black screen, error message);
   • if possible, a photo of the screen.

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