A product has no barcode or its barcode can't be scanned. What should I do?

Make sure the barcode is flat, dry and placed directly under the scanner. Condensation or a creased label often stops it from being read.
Try scanning it a few more times at a slightly different angle or distance.

You can still take the product. Just let us know so we can add it to your account:

If you're buying other products too, scan them and complete your purchase as usual (press PAY, or wait 60 seconds for the purchase to confirm automatically).
Open the Live Chat on our website.
Select "Yes" to "Do you already have one of our services at your company?" and enter your email address.
Choose the request type "I couldn't or forgot to scan my product."
Answer the guided questions and share:
- which fridge it was (company and location, e.g. floor or kitchen);
- which product you took (name as shown on the label) and if possible, a photo of the product with its label;
- when you took it.

Our support team will then add the product to your account manually.

Good to know: reporting it this way also tells our team about the faulty label, so we can fix it for the next deliveries.

This article explains what to do if a product's barcode is missing, damaged or can't be read by the scanner.